Managing Different Types Of Clients In Construction

Working in construction, it's important to know how to manage different client personalities. Each client has a unique style and approach to communication, and understanding their personality type is key to building a strong working relationship.

In this blog, we'll explore five common client personality types in construction and provide tips for managing them.

1. The Detail-Oriented Client

The detail-oriented client is meticulous, and they want everything to be perfect. They may ask a lot of questions, request constant updates, and want to be involved in every step of the project. While their attention to detail can be helpful, it can also slow down the project and make communication challenging.

To manage this personality type, be sure to keep them informed every step of the way. Provide detailed updates, photos, and even videos to ensure they feel involved and up-to-date on the project's progress. Take the time to answer all their questions, and be patient when they want to discuss details.

For example, during a difficult conversation with a detail-oriented client, you might say:

"I understand that you're concerned about the spacing of the tiles in your bathroom. We're committed to getting every detail right, and we appreciate your attention to detail. Let's take a closer look together and see if we can find a solution that meets your expectations."

2. The Big-Picture Client

The big-picture client is focused on the result. They're not concerned with the details, but rather with the overall vision and impact of the project. They may not be interested in the nitty-gritty of construction, but they do want to see progress and results.

To manage this personality type, focus on the project's overall goals and milestones. Provide regular updates on progress, and be sure to highlight the project's successes along the way. Keep the conversation focused on the big picture, and avoid getting bogged down in too many details.

For example, during a difficult conversation with a big-picture client, you might say:

"I understand that you're concerned about the timeline for the project. We're doing everything we can to stay on track, and we're confident that we can meet the project's overall goals. Let's take a step back and review the progress we've made so far, and talk about how we can keep moving forward."

3. The Collaborative Client

The collaborative client wants to be involved in every aspect of the project. They want to work closely with you to ensure that the project meets their vision and goals. They may offer ideas and suggestions along the way and want to be part of the decision-making process.

To manage this personality type, be open to collaboration and encourage their involvement. Provide regular updates and opportunities for feedback, and be willing to listen to their ideas and suggestions. Collaborate with them on decision-making, and be sure to communicate your ideas and expertise.

For example, during a difficult conversation with a collaborative client, you might say:

"I appreciate your involvement in the project and your commitment to making it a success. We're excited to work with you to achieve your vision, and we'll keep you updated every step of the way. Let's work together to find a solution that meets your needs and our expertise."

4. The Results-Oriented Client

The results-oriented client is focused on the result and wants to see tangible results as quickly as possible. They may not be interested in the details or the process, but they do want to see progress and results.

To manage this personality type, focus on providing regular updates and highlighting the project's successes. Be clear about the timeline and progress, and provide a clear path forward. Stay focused on achieving the project's overall goals, and avoid getting bogged down in too many details.

For example, during a difficult conversation with a results-oriented client, you might say

"I understand that you're eager to see progress on the project. We're committed to delivering results as quickly and efficiently as possible, and we'll keep you updated every step of the way. Let's focus on the project's goals and milestones, and work together to achieve them."

5. The Skeptical Client

The skeptical client may be hesitant about the project or your abilities to deliver on their vision. They may question your expertise or approach and may require extra reassurance and communication.

To manage this personality type, be transparent and communicate openly about your expertise and approach. Address their concerns head-on and provide examples of similar projects you've completed. Be patient and empathetic, and understand that building trust takes time.

For example, during a difficult conversation with a skeptical client, you might say:

"I understand that you have concerns about the project and our approach. We have a lot of experience with similar projects, and we're confident that we can deliver on your vision. Let's take the time to address your concerns and find a solution that meets your needs and expectations."

In conclusion, managing different client personality types in construction requires adaptability and good communication skills. By understanding your clients' communication styles and preferences, you can build strong working relationships that lead to successful projects. Remember to communicate regularly, be transparent and open, and focus on achieving the project's overall goals.